Написала им письмо через личный кабинет. Ответили быстро. В двух словах - Париж засыпало снегом на прошлой неделе и посылки не отправлялись)
Dear Madam,

We are sorry for the delay, due to the snow episode in Paris (no parcel could leave our offices last week) and the Winter sales success. Fedex and Ups are starting to work again this morning.

You should expect your orders for the end of this week . We will send you a tracking number four your order as soon as we receive it from UPS

Kind regards